Delivering unerring security services is like a constant uphill battle. You cannot be lenient one day and strict the other – you always need to keep things top-notch to avoid danger and keep your clients safe.

Delivering unerring security services is like a constant uphill battle. You cannot be lenient one day and strict the other – you always need to keep things top-notch to avoid danger and keep your clients safe. security guard tracking becomes crucial.

Many security business owners do not know how to keep track of their security guards and measure their performance. If you have been looking for a solution too, a security guard management system is your answer. With such a system in place, you can keep track of the whereabouts and performance of your security guards.

Let us see how you can monitor the performance of your security guards with a security guard management system:

1). Plan And Execute A Schedule

For security companies, it gets tough to manage the schedules of their guards without an adequate system. So, we advise you to execute a security guard management system for your security company.

Such a system provides for mobile and web applications that have different user dashboards based on their roles. For instance, the management or supervisors will work on one dashboard, and the security guards will work on another one. It is like the front-end and back-end of an app.

However, such a system allows you to plan and execute a schedule for all the guards in one go. They can access and follow it from their mobile devices, making it easy for the management to keep track of everything. Once you cover everything with the help of such a system and manage it online, it becomes easier to see whether the guards are following the schedule or not. The system records if there are any slip-ups, which you can confront later.

2). Keep Track Of Their Shifts

An extension of the previous point, this one suggests that the management must keep an eye on the shift timings of the guards. If a guard has to report to the site at 9 AM, leaving at 2 PM, you must regularly note their presence and absence.

You can also do it with the help of a guard tracking system. If the guards neglect the shift timings and are irregular, the supervisors can act accordingly. With features like geofencing and other tracking features, the system notifies the supervisors when a guard enters or leaves the point of duty. So, whether they are arriving late or leaving early, the managers can take suitable action.

3). Report Their Performance

When you keep regular track of everything, it gets easier for the management to report the performance of each security guard.

The adherence to the schedule, punctuality, management of work, behavior on duty, problem-solving aptitude, actions taken during emergencies, etc. should be recorded. Once you collect such data by personal observance and with the help of a security guard management system, you can measure the performance of the guards. Such information will tell you who is performing to their full potential and who isn’t. So, the management can act as per the company policies.

Seek feedback from clients, employees, and visitors regarding the performance of security guards. This can be done through surveys, suggestion boxes, or direct communication. Assess the feedback received to identify any recurring issues or areas where security guards may require additional support. This will make security guards’ monitoring easier as you will get authentic reviews. 

If you choose the guard management system by Novagems, you can also keep tabs of the guards’ performance through color-codes and symbols. They help you visualize things clearly and keep track of continual progress. For example, Green for the on-time performed tasks, yellow for Late performed tasks, red for absence or not done tasks, etc.

4). Use GPS Tracking

The duty of security guards involves risk and danger to their life. However, their responsibility is to safeguard the lives of others by ensuring complete safety. Thus, the absence of deployed guards from the point of duty can become a matter of life or death.

Security rounds tracker will help you gauge the activities of your guards. With Novagem’s GPS Geofencing you can even see if the guard has left the vicinity of the premise he is supposed to patrol.

To make sure this does not happen, a security company should seek help from a well-functioning GPS tracking system. It will help you locate your guards and see whether they have reported to their duties or not. The features like geofencing will also alert the management whenever a guard enters or leaves a restricted area.

With GPS tracking, it is easier to monitor your guards along with providing the required help during emergencies. A GPS security guard tracking system is also very beneficial for security guards on patrol duty.

5). Pay Field Visits

It is easier to trust your old and experienced security guards. However, for the new recruits, you need to be extra careful. As a security company cannot take a chance with the duties delivered by security guards, you can follow a strict supervision pattern for the new guards.

You cannot pay a visit to the premises regularly that is why you need security guard monitors, especially if your guards are patrolling a larger area. With visual proofs you can validate your guards work against any false claims made too.

6). Define Key Performance Indicators (KPIs):

Establish clear and measurable KPIs that align with your security objectives. These KPIs may include response time to incidents, completion of patrols, adherence to protocols, incident reporting accuracy, and customer satisfaction ratings. Clearly communicate these expectations to security guards. Manage the security guard performance with these KPL’s easily as you have already defined the areas where the guards need to be working hard on. 

What Are KPIs?

KPIs, or Key Performance Indicators, are measurable values that show how well a company, department, or team is achieving its goals. In the context of security management, KPIs help you understand how effectively your security operations are performing. They can measure things like response times, incident rates, and the effectiveness of your security equipment. A good security officer monitoring is not just about keeping an eye on your security guards. It is about helping them improve their performance too.

7). Incident Reporting And Documentation:

Implement a standardized incident reporting system for security guards to document any incidents, violations, or observations during their shifts. Review these reports regularly to identify patterns, areas for improvement, and potential training needs. You can have both a security and performance record at one go in case anything goes wrong. 

8). Performance Metrics: 

In addition to the KPIs mentioned earlier, you can consider other performance metrics to assess security guard effectiveness. These may include incident resolution rate, patrol coverage area, compliance with safety protocols, completion of required training, and adherence to uniform and appearance standards. Security guard monitoring can be done on the basis of performance metrics as well and in return this will improve the productivity and efficiency of the security guards. 

9). Talk To Your Guards

You not only need to monitor your security guards but you need to solve their problems as well if they have any. When you are making any visit to the site, make sure that you have a meeting with them and address any problems that they might be facing, and try to bring solutions. This will increase employee morale and satisfaction. Your guards are the face of your company and they are the ones clients are interacting with the most. So any complaints any client might have, the guards will know.  

10). Data Driven Decisions

If you know your company’s strengths and weaknesses then you can easily make informed decisions and analyze the areas that need improvement. You will not have to go through heaps of paperwork to collect all of the data and can easily have all of the facts in front of you. With a management system you can easily identify the key performers and reward them. If you find some of the guard that are lacking in some areas and need improvement then you can also present them the data and advise them where they need improvement.

Even if you already have a security guard tracking system in place, paying field visits is a good idea. When the supervisors monitor the performance of security guards by paying surprise visits, they will be more cautious and serious about their duties. It is good for the reputation of your company as well as the performance of security guards.

Why Are KPIs Important in Security Management?

1. Measuring Performance

One of the main reasons KPIs are important is that they provide a clear way to measure performance. Without KPIs, it’s hard to know if your security team is doing a good job. By setting specific KPIs, you can track important areas like how quickly your team responds to incidents or how often security breaches occur. This helps you see what’s working well and where there might be problems that need fixing.

2. Identifying Areas for Improvement

KPIs are also crucial for identifying areas where your security operations can improve. For example, if you notice that the response time to alarms is slower than your target KPI, you can investigate why this is happening and take steps to improve it. Maybe more training is needed, or perhaps you need to upgrade your equipment. KPIs give you the information you need to make these decisions.

3. Ensuring Accountability and Security

KPIs help ensure that everyone on your security team is accountable for their performance. When team members know that their work is being measured against specific goals, they are more likely to stay focused and work efficiently. This can lead to better overall performance and a more secure environment. This way your security guards can enhance their performance and provide better security. If you have set performance standards for security guards they know what they need to follow.

4. Increase Client Satisfaction

Secure clients are happy, happy clients and happy clients are loyal clients. If your clients are feeling safe and secure with your services, they will come back. They will even recommend your services to others and this way you can grow your security services business. This is an organic way to increase your loyal client base and get new security contracts. Good feedback will even motivate you to improve your services.

How novagems can help track security guard KPIs

Managing the whole company, your security guards, and tracking their KPIs is a tough task. You can have an all-in-one software that will help you manage the whole operation. That is where Novagems comes in. It not only helps you in security officer monitoring but also streamlines the process.

• Real-time data access: Get all of the information you need regarding your security guards instantly. Monitor guard activity, and track security guards and their incident response times. This way you can keep everyone on the same page and posted.
• Automated reporting and notifications: Now you do not need to worry about manual reporting. With Novagems you can customize which fields you want in reports and when to send them. Have a guard that is getting late for the shift? Worry not! Novagems will send an automated reminder to him.
• Enhanced license management: You can keep track of the expiring licenses of your security guards. The software keeps track of any license and notifies you in advance in case you need to review it. This way you can keep track of all of the latest protocols and procedures. This way your team stays skilled and ready to handle any situation.
• Complete Training: Novagems takes care of your onboarding process from start to finish. With a proper team dedicated to answering any query you or your security guards might have. The support team at Novagems is dedicated to training your security guards as well.

Conclusion

Setting apt performance standards for security guards is not an easy task. Managing it also becomes difficult if you do not have the right tools. That is why knowing where to start and having a plan is important. Empower your security officers and grow your security business. 

So, these were some of the ways on how to monitor the performance of your security guards. If you don’t have a security guard management system yet, get in touch with Novagems for fool-proof and tech-fueled solutions. Our feature-rich guard tour system will help you keep a close eye on your guards in a fuss-free manner. Contact us today!